in the Workplace
Objective: The student will demonstrate a knowledge of use if the
telephone in a business setting.
Language Arts Standard: 8th
Grade Speaking Applications 1.3 Student will organize information
to achieve particular purposes by matching the message, vocabulary,
voice modulation, expression and tone to the audience and purpose.
The Prop Box with two phones
Appropriate Rubric: One for each student to complete during
each role play. To download the student rubric, click here
To download Telephone Memo Form, click
• Identify Need
• Introductory Activity
• Define Steps and Sequences of Skill
1. Answer the phone promptly.
2. Use a pleasant voice. (Put a smile in your voice.)
3. Answer the phone at home by saying “hello.” Answer
a business phone by stating the name of the business, then state
your name. “Dr. Coleman’s office. This is John. How
may I help you?”
4. Listen carefully to the caller.
5. Find the person the caller wants, direct the call to voice mail
or take a message. (Use a memo form.)
6. Repeat back the information to make sure you recorded it correctly.
7. Say “Goodbye” and wait for the caller to hang up
the phone before you hang up your receiver.
• Model the Skill
• Role Plays/Classroom Discussion
• Independent Uses
the Role Plays
(Speaker)____________________________ Student (Subject)____________________________
Date: _____________________ Observer's Name:___________________________________________
|Observations: Did the student..
|Answer the phone promptly,
| Use a pleasant voice.
(Put a smile in his/her voice.)
| Answer by stating the
name of the business, then state your name
|Listen carefully to
| Find the
person the caller wants, direct the call to voice mail or take a message.
|Repeat back the information
to make sure you recorded it correctly.
“Goodbye” and wait for the caller to hang up the phone
before you hang up your receiver.
Score or Points
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1.5 Understand shades of meanings in related words.
2.7 Make reasonable assertions about a text through accurate, supporting
1.1 Choose the form of writing (e.g. personal letter, poem or narrative)
that best suits the intended purpose.
2.4 Offer a logical sequence of information and engage the listener, foster
an acceptance of an idea.
2.1 Understand and analyze the differences in structure and purpose between
various categories of informational materials.
1.2 Determine a speakerís attitude toward a subject.
1.6 Use speaking techniques, including voice modulation , inflection,
tempo, enunciation and eye contact for effective communication.
3.4 Analyze the relevance of the setting (e.g. place, time, customs) to
the mood, tone and meaning of text.
2.5 Present information purposely and succinctly and meet the needs of
the intended audience.
1.2 Paraphrase a speakerís purpose and point of view and ask relevant
questions concerning the speakerís content, delivery and purpose.
1.3 Organize information to achieve particular purposes by matching the
message, vocabulary, voice modulation, expression and tone to the audience
See Telephone Devices
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